To reset your router, locate the small reset button on the back. Use a paperclip to press and hold the button for 10-15 seconds. The lights on the router will flash, and it will reboot with factory settings. You may need to reconfigure your network details afterward.

First, try restarting your router and the device you are using. If the problem persists, check for any outages in your area on our service status page. If there are no reported outages, please submit a support ticket describing the issue.

A technician visit typically takes between 30 minutes to 2 hours, depending on the complexity of the issue. Our technicians will provide an estimated time upon arrival.

We accept a variety of payment methods, including EFT, credit/debit card, and certain mobile payment solutions. Please refer to your monthly invoice for detailed payment instructions.